Refund policy
Refund Policy
Refund Options
Where a refund is approved:
Full Refund
Eligible refunds will be processed to the original payment method used during checkout.
Store Credit or Exchange
Customers may choose store credit or exchange where applicable.
30-Day Satisfaction Guarantee
At Otnany, we stand behind the quality of our products and want you to feel confident in your purchase.
If you are not satisfied with your results, you may request a refund within thirty (30) days of receiving your order by contacting:
To be eligible, customers may be asked to provide proof of purchase and basic information regarding product usage.
If eligibility is confirmed, Otnany will refund the purchase price paid for the product. Original shipping costs are non-refundable.
This satisfaction guarantee applies only to the original purchaser and is limited to one refund per household.
Return Eligibility
Due to hygiene and safety considerations, returns are not accepted on any products, whether opened or unopened.
As Otnany products are personal care items applied directly to the skin, physical returns are not required for approved refund requests.
All refund requests must be submitted within thirty (30) days of the delivery date.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item.
We will evaluate the issue and work to resolve it as quickly as possible.
For assistance, please contact:
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within fourteen (14) days of receiving it, for any reason and without justification.
To exercise this right, please contact:
Products must be unused and in their original condition where required by applicable law.
Refund Processing
Once your refund request has been reviewed and approved, your refund will be issued to your original payment method.
Please allow up to ten (10) business days for the refund to be processed. Depending on your bank or payment provider, additional processing time may apply.
If more than fifteen (15) business days have passed since your refund was approved, please contact: